KisanPukar App Privacy Policy
Last updated: 2 October 2026 · Delete your account
This privacy policy describes how the KisanPukar Android app (“KisanPukar”, “the app”, “the service”) and the KisanPukar helper on WhatsApp collect, use, store, share and delete your personal information. It is provided in English; the Urdu site policy applies to this website itself. KisanPukar is developed and operated by OmniSolve, Islamabad, Pakistan. By using KisanPukar you agree to this policy.
1. Who we are
The data controller for your information is OmniSolve, Islamabad, Pakistan. You can reach us at any time at [email protected].
2. What KisanPukar is
KisanPukar is an AI assistant for farmers in Pakistan. You ask a question by holding the microphone button and speaking, by typing, or by sending a picture (for example of a crop or a leaf), and the app sends your recording, message or picture to our server, turns speech into text, and generates an answer for you. KisanPukar is a software tool, not a person and not a government office. For important farming, financial or legal decisions, please also speak to a local expert.
3. Information we collect
- Account information. When you sign in with Google, we receive the email address and the display name of your Google account through Google Sign-In (via Supabase Auth). Your email address is how we identify your account. We never see or store your Google password.
- Profile and farming details. The name, city or district, village or area, and land size in acres that you tell the assistant or type into the Profile screen. All of these are optional; the app works without them.
- Your messages and content. Everything you send to KisanPukar and everything it answers: text messages, the audio of each voice note, and the written transcript produced from each voice note, and the pictures you send (with their caption, if you write one). A picture is chosen by you, from your gallery or taken with your camera, and is sent only when you send it. It is shrunk on your phone first, and the information about where and when it was taken (location data inside the photo) is removed before it leaves your phone.
- App settings. The language, theme and text size you choose in the app, and any changes the assistant makes to them at your request.
- Support communications. If you contact us (for example to delete your account), we keep your email and our reply for as long as needed to handle the request.
What we do not collect: your precise or coarse GPS location, your phone's contact list, your phone number, device advertising identifiers, cookies for tracking, or any other data from your device. The app contains no advertising and no third-party analytics or tracking software.
4. Google account data
Google Sign-In (through Supabase Auth) is the only way to create a KisanPukar account. This section explains exactly what we receive from your Google account and what happens to it.
- What we access. Only your Google account's email address and display name (basic profile information). We request no other Google data (no Gmail, no Drive, no Calendar, no contacts) and we never see or store your Google password.
- How we use it. Solely to create and identify your KisanPukar account and to keep you signed in. Your Google email is your account identifier; it is not used for advertising, marketing or profiling.
- How we store it. Your email address is stored in our authentication system (Supabase Auth) and in our own database (Cloudflare D1) as your account identifier. Everything travels encrypted (HTTPS).
- Sharing. We do not sell, rent or transfer your Google account data to anyone, and it is never shared for advertising purposes. It is processed only by the providers named in section 7, strictly to operate the service.
- Retention and deletion. Your Google account data is kept for as long as your account exists. Deleting your account (section 9) permanently removes it, except your email address and credit balance, which we keep as described in section 9.
KisanPukar's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
5. App permissions
The app asks only for the permissions it needs:
- Microphone: to record a voice note while you hold the microphone button. Recording happens only while you hold the button, only after you grant the permission, and never in the background or when the app is closed.
- Camera: only when you press the camera button in the chat, to take a picture to send. The app asks you first, and never uses the camera in the background. You can also choose a picture from your gallery instead; that uses Android's own photo picker, which gives the app only the pictures you select and needs no photo or storage permission.
- Internet access: to send your messages, recordings and pictures to the service and receive answers.
6. How we use your information
- To transcribe your voice notes into text.
- To look at the pictures you send and answer your question about them.
- To generate and send you answers to your questions.
- To keep your conversation and profile so you can read them again, on this phone or a new one after signing in.
- To remember your settings (language, theme, text size) across devices.
- To improve the quality, language coverage and reliability of KisanPukar's answers.
- To detect, prevent and stop misuse, abuse or harmful use of the service.
- To respond to your support and deletion requests.
We do not use your personal information for advertising, profiling for marketing, or automated decisions that produce legal effects.
7. Who we share your information with
We do not sell your personal information, and we do not share it with anyone for their own independent purposes. We use the following companies strictly to operate the service; they process your information only on our instructions and under their own privacy terms:
- Cloudflare: hosts our server and stores your messages, profile, settings, voice recordings and pictures on our behalf (Cloudflare Workers, D1 database, R2 storage).
- Google (Gemini API): receives your voice recordings, transcripts, messages and pictures so they can be transcribed and answered. The answers are generated by Google's Gemini models.
- Google Sign-In and Supabase: verify your Google identity and keep you signed in securely.
We may also disclose information where the law requires it, or to protect the rights, safety and security of our users and the public.
8. How long we keep your information
- Voice recordings: deleted automatically 183 days (about 6 months) after they are sent.
- Pictures: deleted automatically 730 days (about 2 years) after they are sent.
- Server logs (which can include message text): deleted automatically after 7 days.
- Messages, transcripts, profile and settings: kept until you delete them or your account, as described in section 9.
- Email address and credit balance after you delete your account: kept until you ask us to erase them, as described in section 9.
9. Your rights: access, correction and deletion
You can view and correct your profile details at any time in the app's Profile tab. You can delete your data in either of these ways:
- In the app, messages only: open the Profile tab and choose “Delete my messages”. This deletes your whole conversation from your phone and from our servers. Your account and profile stay.
- In the app, everything: open the Profile tab and choose “Delete account”. This permanently deletes your account, your sign-in, your profile, your whole conversation, your marketplace demands and your settings. We keep only your email address and your credit balance (see below).
- By email or web: use our account deletion page or write to us at [email protected] from the Google account you signed in with. We complete deletion within 30 days and reply when it is done.
Deletion is permanent and cannot be undone. Voice recordings and pictures you sent are kept in our file storage until they delete themselves (voice recordings after about 6 months, pictures after about 2 years). Once you delete your messages or your account they are no longer linked to you or to your account. Copies inside short-lived server logs expire on their own within 7 days.
What we keep after you delete your account. We keep your email address (or, for the WhatsApp helper, your phone number) and your credit balance at the moment you deleted: your plan, your free and paid credits and when the free credits expire, and the record of credits added to your account (top-ups and corrections). We keep them so that, if you sign up again with the same email address, you get the same credits back and not a new free allowance. We also keep a record of each sign-up, message deletion, account deletion and return: the date, how many messages the account had, and who asked for it (you or us). We keep no name, profile, message text, voice recording or picture with it. We use all of this only to keep credits fair and to count how many people join and leave.
We keep this until you ask us to erase it. To have your email address and credit balance erased completely, write to [email protected] from the Google account you signed in with, and we erase them and reply when it is done. If you sign up again after that, you start as a new user.
10. Where your information is stored
Your information is stored and processed on servers operated by Cloudflare and Google in the regions they provide their services. By using KisanPukar you understand that your information may be processed outside your country of residence, under the safeguards described in this policy.
11. How we protect your information
Everything the app sends travels over HTTPS (encrypted in transit). Your sign-in session is stored encrypted on your phone. Access to the servers and stored data is limited to what the service needs to operate, and access on our side is restricted to people maintaining the service.
12. Children
KisanPukar is intended for adults. It is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.
13. Changes to this policy
If we change this policy we will update the date above and post the new version on this page before the change takes effect. Continued use of the app after a change means you accept the updated policy.
14. Contact us
Questions, concerns or requests about your data: [email protected]